JL SMART – SERVICE SALES

JL SMART – SERVICE SALES is an innovative application that automates and digitizes the service sales process for Johnson Lifts and Escalators. It streamlines sales activities, ensuring efficient and seamless management of various tasks carried out by the department members. The application leverages AI and ML technologies to optimize sales strategies, predict customer behavior, and enhance the overall sales process.

• Technicians
• Engineers
• Branch Level Admin
• Super Admin

• Activities: Manage various sales activities including conversion, renewal, upgrade, downgrade, recapture, cheque collection, and customer information.
• Attendance: Track attendance of sales personnel with check-in and check-out times.
• View Status: Monitor the status of ongoing sales activities and tasks.
• Dashboard: Comprehensive dashboard providing insights into sales performance, activities, and attendance.

• Conversion: Streamlined process for converting leads into sales, enhanced by AI-driven lead scoring and prioritization.
• Renewal: Efficient management of service contract renewals, with predictive analytics to forecast renewal likelihood.
• Upgrade: Handling of service upgrades to meet customer requirements, with personalized recommendations generated by ML algorithms.
• Downgrade: Managing downgrades of service plans.
• Recapture: Recapturing lost customers through targeted activities, driven by AI insights.
• Cheque Collection: Tracking and managing cheque collections.
• Customer Information: Centralized database for customer details and interactions, enriched with AI-driven customer insights.

• Attendance Management: Detailed reports on the attendance of sales personnel.
• Activity Tracking: Real-time tracking of sales activities and performance.
• Role-Based Access Control: Hierarchy-based access permissions for different user roles.
• Comprehensive Reporting: Detailed reports on sales activities, attendance, and performance metrics.
• AI-Powered Analytics: Advanced analytics to provide actionable insights into sales performance and trends.
• Machine Learning Predictions: ML models to predict customer behavior and sales outcomes, enabling proactive decision-making.

Outcome: The implementation of JL SMART – SERVICE SALES has revolutionized the service sales operations of Johnson Lifts and Escalators. The application has enhanced the efficiency of sales processes, improved accountability, and provided valuable insights into sales performance. The integration of AI and ML technologies has enabled the company to optimize sales strategies, predict customer needs, and manage its service sales more effectively, ultimately delivering better service to its customers.